SHIPPING, RETURNS & REFUNDS
Artwork is currently shipped within Australia only​
-
​Due to the size of most artwork, delivery is generally not able to be made to P.O. Boxes. If you are unable to make any other arrangement and need an item delivered to a PO Box, prior to purchase please contact me on traceymalliarosart@gmail.com to determine if an arrangement can be made for this one instance.
​
-
All purchases require a signature on delivery, unless requested otherwise, in writing by the customer, in which case the customer takes full responsibility for the safe delivery of the item or lack thereof.
-
​​It is the customer's responsibility to provide a delivery location that is accessible for the safe and easy delivery of the size and type of artwork they have purchased. Any extra delivery fees resulting from a failure to do so may be charged to the customer. Inability to deliver may result in the item being taken to a collection point. Failure to collect from a collection point may result in the artwork automatically being returned to the artist. If this occurs, re-shipping is at the expense of the customer.
-
A pick-up arrangement request can be made at the time of purchase. You will be contacted directly to make arrangements.
Returns & Refunds
-
Tracey Malliaros Art offers customers a 7-day Return and Refund service.
-
The customer has 7 days from the date of delivery to utilise the Tracey Malliaros Art Returns and Refunds service.
-
After 7 days has passed from notification of collection, it is considered the buyer owns the work, the artist is paid, and the refund period is expired.
-
Delivery is determined as:
-
Item is received and signed for or direct handover of the item from artist to buyer is completed.
-
Delivery of the artwork was attempted. If the artwork cannot be delivered and is taken to a collection point, the customer has 7 days from being given notice before the refund period is expired.
-
-
For returns due to change of mind, return shipping is to be paid for by the customer. A refund for the original purchase price of the item will be provided to the customer.
-
For returns due to damage. Please email traceymalliarosart@gmail.com. If the item is required to be returned, shipping is at no cost to the customer. A refund for the original purchase price of the item will be provided to the customer.
-
If packaging on an item appears damaged, please take photographs prior to opening the package. This will become part of the supporting evidence in the case an artwork has become damaged in transit
-
It is recommended that customers keep the original packaging the item was shipped in until the 7-day return period has ended. Tracey Malliaros Art does not refund the return packaging cost where the original packaging is not used.
'How To' Return an Item & Request a Refund
-
Before an item is returned, Tracey Malliaros Art must be notified in writing at traceymalliarosart@gmail.com of the intent to return. Please include the reason(s) for the return and any supporting information or details including images that support a claim to shipping damage.
-
Returns must be re-packaged in the original packaging and returned to the Artist within 7 days of receiving. Return shipping is to include item tracking and we recommend the purchase of shipping insurance as a refund will only be issued to the customer on the receipt of the undamaged item by the artist unless proof has been provided of the damage occurring prior to returning.
-
Tracey Malliaros Art is to be notified by email to traceymalliarosart@gmail.com, of the return dispatch details and the tracking number.
-
You will receive the refund on safe and undamaged receipt of the item by the artist.